Ben OdgersOct 51 min readCustomer Experience/PersonalisationThe Power of Consumer Psychology in RetailIn just 8 short minutes, enjoy some game-changing strategies to elevate your retail or hospitality business! From crafting the perfect...
Ben OdgersSep 282 min readCustomer Experience/PersonalisationThe Truth Behind Whisky Cask Investments: Patience Over ProfitThe world of whisky cask investments is often filled with grandiose promises…500% returns in six months, sensationalized claims that...
Ben OdgersSep 223 min readCustomer Experience/PersonalisationThe Dark Arts of RetailWe have all experienced it before, the seemingly innocent row of chocolate bars staring at you as you wait in line to check out. It is an...
Ben OdgersSep 142 min readCustomer Experience/PersonalisationA Sudden Shift in Perspective – How My Accident Changed the Way I See RetailLast week was a wake-up call that completely reshaped how I view customer experience in retail. Here ’s what happened… After 40 years of...